Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 907 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) saying your name (d) hanging up suddenly
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) noting key details
3. 3.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) asking “Is now okay?” (d) noting key details
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
7. 7.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) saying thank you (d) eating while talking
9. 9.True or false: “calling very late” is a rude phone habit. (a) True (b) False
10. 10.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
12. 12.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) chatting to others (d) speaking clearly
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) not saying who you are (d) calling very late
18. 18.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) calling at a fair time
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
20. 20.True or false: “saying your name” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
26. 26.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) speaking clearly (d) stating why you called
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
31. 31.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) calling very late (d) speaking clearly
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) eating while talking (d) asking “Is now okay?”
38. 38.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
39. 39.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit

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