Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 908 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling very late (d) asking “Is now okay?”
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
5. 5.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) greeting first
10. 10.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) greeting first (d) chatting to others
12. 12.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) eating while talking
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) greeting first (d) speaking clearly
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) eating while talking (d) a noisy background
15. 15.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) noting key details
16. 16.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) not saying who you are (d) shouting into the phone
20. 20.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) saying thank you (d) calling very late
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a rude phone habit? (a) calling at a fair time (b) chatting to others (c) asking “Is now okay?” (d) saying thank you
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) saying your name (d) chatting to others
35. 35.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) calling very late (d) saying your name
39. 39.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
40. 40.True or false: “greeting first” is a polite phone habit. (a) False (b) True

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