Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 909 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) eating while talking (d) saying thank you
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) saying your name (d) chatting to others
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) speaking clearly (d) greeting first
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) noting key details
7. 7.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
9. 9.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) speaking clearly (d) saying your name
10. 10.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) saying your name (d) stating why you called
11. 11.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) asking “Is now okay?” (d) greeting first
12. 12.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) not saying who you are
20. 20.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) noting key details (d) saying thank you
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) greeting first (c) chatting to others (d) calling very late
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) noting key details (d) a noisy background
27. 27.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) hanging up suddenly (d) saying your name
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) saying your name (d) shouting into the phone
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) a noisy background (d) stating why you called
37. 37.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) greeting first (d) eating while talking
39. 39.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) mumbling your name (d) greeting first

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