Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 910 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) noting key details (d) greeting first
3. 3.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
4. 4.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) greeting first (d) eating while talking
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) eating while talking
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) noting key details (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling at a fair time (d) calling very late
15. 15.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) shouting into the phone (d) saying thank you
16. 16.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) stating why you called (d) calling at a fair time
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) a noisy background (d) eating while talking
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) greeting first
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) saying your name (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) calling very late (d) saying thank you
31. 31.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) greeting first
33. 33.True or false: “noting key details” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) speaking clearly (d) greeting first
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) not saying who you are (d) eating while talking
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) noting key details (d) eating while talking

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