Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 911 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) a noisy background (d) eating while talking
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) not saying who you are (d) greeting first
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
5. 5.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) stating why you called (d) speaking clearly
6. 6.True or false: “noting key details” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) saying your name (d) mumbling your name
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying your name (d) mumbling your name
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) eating while talking (d) chatting to others
13. 13.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) not saying who you are (d) hanging up suddenly
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) a noisy background (c) noting key details (d) asking “Is now okay?”
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) speaking clearly (d) calling at a fair time
18. 18.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) shouting into the phone (d) speaking clearly
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) chatting to others (d) calling very late
22. 22.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) mumbling your name (d) saying your name
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) not saying who you are (d) noting key details
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) noting key details (d) not saying who you are
28. 28.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) noting key details (d) hanging up suddenly
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) calling at a fair time (d) calling very late
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) stating why you called (d) saying your name
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) calling very late (d) not saying who you are
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
38. 38.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye

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