Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 912 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) not saying who you are (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) calling very late (d) noting key details
4. 4.True or false: “greeting first” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) saying your name (d) shouting into the phone
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying your name (d) asking “Is now okay?”
9. 9.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) speaking clearly (d) eating while talking
12. 12.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
13. 13.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
16. 16.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
17. 17.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) noting key details (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) asking “Is now okay?”
21. 21.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) eating while talking (d) a noisy background
22. 22.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) greeting first (d) calling at a fair time
25. 25.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) noting key details (d) a noisy background
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) eating while talking (d) a noisy background
32. 32.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) calling at a fair time (d) saying thank you
37. 37.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) a noisy background
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) greeting first (d) mumbling your name

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