Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 913 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) calling very late (d) mumbling your name
2. 2.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) shouting into the phone (d) a noisy background
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) speaking clearly (d) a noisy background
6. 6.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) chatting to others (d) shouting into the phone
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) speaking clearly (d) chatting to others
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) noting key details (d) saying thank you
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
10. 10.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) asking “Is now okay?” (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) calling very late (d) noting key details
15. 15.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) a noisy background (d) stating why you called
20. 20.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) greeting first (d) a noisy background
23. 23.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) stating why you called (d) asking “Is now okay?”
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “calling very late” is a rude phone habit. (a) False (b) True
27. 27.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) stating why you called (d) greeting first
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
33. 33.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) chatting to others (d) eating while talking
34. 34.True or false: “calling very late” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) calling at a fair time
36. 36.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) chatting to others (d) shouting into the phone
37. 37.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
38. 38.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit

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