Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 914 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) greeting first (d) stating why you called
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) noting key details (d) speaking clearly
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) hanging up suddenly (d) eating while talking
15. 15.True or false: “saying your name” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) not saying who you are (d) noting key details
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
24. 24.True or false: “noting key details” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
26. 26.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) noting key details
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) calling at a fair time
30. 30.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) a noisy background (d) mumbling your name
32. 32.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) chatting to others (d) not saying who you are
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
39. 39.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) stating why you called (d) mumbling your name

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