Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 915 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) saying your name
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) chatting to others (d) saying your name
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
8. 8.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
9. 9.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
12. 12.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
14. 14.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) greeting first (d) a noisy background
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
18. 18.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
19. 19.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) stating why you called (d) mumbling your name
21. 21.True or false: “greeting first” is a polite phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying your name (d) not saying who you are
24. 24.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) mumbling your name (d) noting key details
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) saying your name (d) mumbling your name
27. 27.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
28. 28.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) calling very late (d) stating why you called
29. 29.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
31. 31.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
32. 32.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) hanging up suddenly (d) not saying who you are
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True

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