Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 916 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
2. 2.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) speaking clearly (d) greeting first
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) mumbling your name (d) saying your name
6. 6.True or false: “noting key details” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) not saying who you are (d) stating why you called
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) greeting first (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) stating why you called (d) not saying who you are
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) speaking clearly (d) noting key details
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) noting key details (d) calling at a fair time
17. 17.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
18. 18.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) chatting to others (d) saying thank you
19. 19.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling very late (d) stating why you called
20. 20.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
21. 21.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) calling at a fair time
23. 23.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) eating while talking (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) noting key details (d) shouting into the phone
26. 26.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) not saying who you are (d) saying your name
29. 29.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) not saying who you are (d) saying your name
32. 32.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
33. 33.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) eating while talking (d) saying thank you
34. 34.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
35. 35.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) a noisy background (d) hanging up suddenly
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) hanging up suddenly
38. 38.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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