Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 917 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying your name (d) not saying who you are
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) a noisy background (d) saying thank you
7. 7.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) greeting first (d) noting key details
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
10. 10.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) a noisy background (d) noting key details
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) shouting into the phone (d) chatting to others
14. 14.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) asking “Is now okay?” (d) saying your name
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) greeting first
18. 18.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
20. 20.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
21. 21.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) not saying who you are (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) saying your name (d) noting key details
23. 23.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) chatting to others
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) not saying who you are (d) shouting into the phone
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) calling very late (d) asking “Is now okay?”
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.True or false: “noting key details” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) speaking clearly (d) calling very late
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
39. 39.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) mumbling your name (d) stating why you called

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