Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 918 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) mumbling your name (d) noting key details
4. 4.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) shouting into the phone (d) eating while talking
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
7. 7.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) a noisy background (d) noting key details
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) shouting into the phone (d) greeting first
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
13. 13.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
15. 15.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
16. 16.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) shouting into the phone
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying your name (d) calling at a fair time
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) speaking clearly (d) shouting into the phone
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
30. 30.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) mumbling your name (c) stating why you called (d) asking “Is now okay?”
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
34. 34.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) chatting to others (d) stating why you called
35. 35.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) calling very late
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False

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