Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 919 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) calling at a fair time
3. 3.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) speaking clearly (d) greeting first
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
7. 7.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
8. 8.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) stating why you called (d) mumbling your name
12. 12.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) mumbling your name (d) eating while talking
13. 13.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) calling very late (d) chatting to others
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
23. 23.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
24. 24.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) a noisy background
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) saying your name (d) a noisy background
30. 30.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) mumbling your name (d) stating why you called
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) saying your name (d) calling at a fair time
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) stating why you called (d) hanging up suddenly
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) speaking clearly
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
38. 38.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) greeting first
39. 39.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit

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