Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 920 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) eating while talking (d) not saying who you are
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) hanging up suddenly (d) saying your name
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) saying thank you (d) shouting into the phone
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “noting key details” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) a noisy background (d) greeting first
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) saying your name (d) noting key details
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
16. 16.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) eating while talking (d) calling very late
17. 17.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
18. 18.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) noting key details (d) speaking clearly
23. 23.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
24. 24.True or false: “greeting first” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) stating why you called (d) a noisy background
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) saying thank you (d) not saying who you are
28. 28.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) not saying who you are
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) calling very late (d) greeting first
31. 31.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) eating while talking (d) mumbling your name
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “saying your name” is a rude phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
36. 36.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) eating while talking (d) shouting into the phone
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) mumbling your name (d) saying thank you
40. 40.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them

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