Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 923 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) saying thank you
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
4. 4.Which of these is a polite phone habit? (a) greeting first (b) a noisy background (c) mumbling your name (d) not saying who you are
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) calling very late (d) asking “Is now okay?”
6. 6.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) chatting to others (d) calling very late
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) noting key details
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) speaking clearly (d) hanging up suddenly
12. 12.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) a noisy background (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “saying your name” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) asking “Is now okay?” (d) not saying who you are
16. 16.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) stating why you called (d) eating while talking
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
19. 19.True or false: “saying your name” is a rude phone habit. (a) True (b) False
20. 20.True or false: “greeting first” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) noting key details (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) chatting to others (d) hanging up suddenly
23. 23.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) hanging up suddenly
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) not saying who you are (d) saying your name
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.🔍 Which is the odd one out? (a) noting key details (b) calling at a fair time (c) mumbling your name (d) saying your name
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) not saying who you are (d) saying your name
35. 35.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) stating why you called
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) calling at a fair time
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit

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