Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 924 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) speaking clearly (d) not saying who you are
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) mumbling your name
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) shouting into the phone (d) noting key details
5. 5.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
6. 6.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
7. 7.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) chatting to others
8. 8.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “noting key details” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) calling at a fair time
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) asking “Is now okay?” (d) hanging up suddenly
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) greeting first (d) saying your name
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) stating why you called (d) noting key details
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
23. 23.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) a noisy background (d) hanging up suddenly
25. 25.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) eating while talking (d) calling at a fair time
26. 26.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) saying your name
27. 27.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) not saying who you are (d) saying thank you
28. 28.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
29. 29.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) hanging up suddenly (b) calling at a fair time (c) noting key details (d) saying your name
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) noting key details (d) stating why you called
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) asking “Is now okay?” (d) speaking clearly
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) calling very late (d) eating while talking
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) not saying who you are (d) greeting first

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