Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 925 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) chatting to others (d) stating why you called
3. 3.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) saying your name (d) stating why you called
4. 4.True or false: “calling very late” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
10. 10.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) a noisy background (d) saying your name
13. 13.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
16. 16.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) hanging up suddenly (d) shouting into the phone
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
19. 19.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) calling at a fair time (d) chatting to others
20. 20.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) shouting into the phone (d) speaking clearly
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) a noisy background (d) not saying who you are
29. 29.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) stating why you called (d) mumbling your name
30. 30.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
31. 31.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) calling very late (d) eating while talking
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) a noisy background (d) speaking clearly
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) hanging up suddenly

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