Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 926 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) asking “Is now okay?”
2. 2.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) stating why you called (d) asking “Is now okay?”
4. 4.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) chatting to others (d) a noisy background
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) greeting first (d) speaking clearly
7. 7.True or false: “calling very late” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) calling at a fair time
9. 9.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) mumbling your name
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
14. 14.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) shouting into the phone
15. 15.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
16. 16.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) not saying who you are (d) chatting to others
17. 17.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
21. 21.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
22. 22.True or false: “noting key details” is a rude phone habit. (a) False (b) True
23. 23.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
24. 24.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) stating why you called (d) chatting to others
29. 29.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) calling very late (d) chatting to others
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
33. 33.True or false: “greeting first” is a rude phone habit. (a) False (b) True
34. 34.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) chatting to others (d) speaking clearly
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) saying your name (d) a noisy background
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) saying thank you
38. 38.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) saying thank you (d) calling very late
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) asking “Is now okay?” (d) shouting into the phone
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) a noisy background

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