Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 927 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
2. 2.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) hanging up suddenly (d) calling very late
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) saying your name (d) greeting first
4. 4.True or false: “saying your name” is a polite phone habit. (a) True (b) False
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) calling at a fair time (d) greeting first
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) chatting to others
9. 9.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
10. 10.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) chatting to others (d) saying your name
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) noting key details (d) a noisy background
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) hanging up suddenly (d) noting key details
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) chatting to others (d) asking “Is now okay?”
16. 16.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) a noisy background (d) shouting into the phone
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) asking “Is now okay?” (d) eating while talking
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) mumbling your name (d) saying your name
22. 22.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
23. 23.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying your name (d) eating while talking
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) calling at a fair time (d) calling very late
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
31. 31.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) shouting into the phone (d) calling very late
32. 32.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) mumbling your name (d) saying your name
34. 34.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) chatting to others (d) hanging up suddenly
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) saying your name (d) stating why you called
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) saying thank you (d) not saying who you are

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