Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 930 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) mumbling your name (d) stating why you called
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) calling very late (d) eating while talking
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) shouting into the phone (d) mumbling your name
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) hanging up suddenly (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) a noisy background (d) stating why you called
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) noting key details
20. 20.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
24. 24.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) saying your name
27. 27.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) mumbling your name (d) stating why you called
29. 29.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
33. 33.True or false: “greeting first” is a rude phone habit. (a) False (b) True
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) a noisy background (d) not saying who you are
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) noting key details (d) calling at a fair time
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) noting key details (d) eating while talking
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) calling very late (d) a noisy background

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students