Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 931 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
3. 3.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) not saying who you are
4. 4.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) a noisy background (d) chatting to others
7. 7.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) not saying who you are (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) calling at a fair time (d) calling very late
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) saying thank you (d) speaking clearly
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) chatting to others (d) eating while talking
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
18. 18.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) mumbling your name (d) shouting into the phone
21. 21.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) greeting first (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
24. 24.True or false: “saying your name” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) eating while talking (d) mumbling your name
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) saying thank you (d) eating while talking
32. 32.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
33. 33.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying your name (d) speaking clearly
34. 34.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
36. 36.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
37. 37.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called

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