Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 932 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
3. 3.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
4. 4.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
5. 5.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) eating while talking (d) saying your name
7. 7.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) speaking clearly (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) noting key details (c) a noisy background (d) chatting to others
9. 9.Which of these is a rude phone habit? (a) calling very late (b) greeting first (c) stating why you called (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) calling at a fair time (d) hanging up suddenly
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) calling very late (d) saying thank you
13. 13.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) asking “Is now okay?” (d) not saying who you are
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.True or false: “calling very late” is a rude phone habit. (a) True (b) False
16. 16.True or false: “noting key details” is a rude phone habit. (a) False (b) True
17. 17.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
18. 18.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) speaking clearly
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) saying thank you (c) calling very late (d) eating while talking
22. 22.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) noting key details (d) calling at a fair time
27. 27.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
28. 28.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) greeting first (d) chatting to others
32. 32.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) hanging up suddenly (d) saying thank you
34. 34.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) stating why you called (d) not saying who you are
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) noting key details (d) not saying who you are
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) stating why you called
40. 40.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) calling at a fair time (d) shouting into the phone

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