Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 935 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) stating why you called (d) a noisy background
2. 2.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
3. 3.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
4. 4.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) calling very late (d) hanging up suddenly
5. 5.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
6. 6.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) calling very late (d) shouting into the phone
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) asking “Is now okay?” (d) chatting to others
8. 8.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
10. 10.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) calling very late (d) mumbling your name
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “noting key details” is a polite phone habit. (a) False (b) True
15. 15.True or false: “saying your name” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) greeting first
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
18. 18.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) shouting into the phone (d) speaking clearly
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) saying thank you
22. 22.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
26. 26.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
27. 27.True or false: “greeting first” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
33. 33.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) chatting to others (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) calling at a fair time (d) eating while talking
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) greeting first (d) speaking clearly
39. 39.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) speaking clearly (d) stating why you called

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