Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 936 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) hanging up suddenly (d) calling at a fair time
2. 2.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) greeting first
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) stating why you called
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) chatting to others (b) noting key details (c) saying thank you (d) stating why you called
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
12. 12.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) not saying who you are
13. 13.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) asking “Is now okay?” (d) chatting to others
14. 14.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) noting key details (d) stating why you called
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) chatting to others (d) not saying who you are
17. 17.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) speaking clearly (d) chatting to others
18. 18.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
24. 24.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) greeting first (d) speaking clearly
26. 26.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
27. 27.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
28. 28.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) stating why you called (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
32. 32.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) saying thank you
34. 34.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
35. 35.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
40. 40.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) stating why you called (d) mumbling your name

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