Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 937 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) not saying who you are (d) mumbling your name
2. 2.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) saying your name (d) eating while talking
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) calling at a fair time (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) noting key details (d) shouting into the phone
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
7. 7.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) mumbling your name (d) chatting to others
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
12. 12.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) saying your name
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) calling very late (d) speaking clearly
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “greeting first” is a polite phone habit. (a) True (b) False
17. 17.True or false: “saying your name” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) shouting into the phone (d) greeting first
19. 19.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) saying your name (d) speaking clearly
20. 20.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) a noisy background (d) speaking clearly
23. 23.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) not saying who you are (d) mumbling your name
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) shouting into the phone (d) eating while talking
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
29. 29.True or false: “noting key details” is a polite phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) mumbling your name (d) hanging up suddenly
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) speaking clearly
32. 32.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to sound bored (d) to end the call
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) a noisy background (d) calling very late
40. 40.True or false: “saying thank you” is a rude phone habit. (a) True (b) False

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