Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 938 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
3. 3.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) mumbling your name (d) stating why you called
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) speaking clearly (d) saying your name
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling very late (d) saying thank you
11. 11.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) a noisy background (d) speaking clearly
18. 18.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) not saying who you are (d) speaking clearly
19. 19.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) not saying who you are (d) eating while talking
25. 25.True or false: “noting key details” is a polite phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) eating while talking (d) hanging up suddenly
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) saying thank you (d) stating why you called
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
29. 29.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) hanging up suddenly (d) asking “Is now okay?”
30. 30.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
31. 31.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
32. 32.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) hanging up suddenly (d) mumbling your name
33. 33.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) calling very late (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “greeting first” is a rude phone habit. (a) False (b) True
37. 37.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) mumbling your name (d) noting key details
40. 40.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily

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