Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 939 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) greeting first (d) speaking clearly
2. 2.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) asking “Is now okay?” (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
5. 5.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) greeting first
6. 6.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying thank you (d) stating why you called
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) hanging up suddenly (d) a noisy background
11. 11.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) calling at a fair time (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
14. 14.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
15. 15.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) mumbling your name (d) speaking clearly
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) saying thank you (d) saying your name
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying thank you (d) asking “Is now okay?”
19. 19.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) a noisy background (d) saying your name
20. 20.True or false: “greeting first” is a polite phone habit. (a) True (b) False
21. 21.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a snack (d) a pen and your notes
22. 22.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying your name (d) greeting first
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) eating while talking (d) saying your name
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) saying thank you
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) calling at a fair time (d) saying your name
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
32. 32.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) hanging up suddenly (d) mumbling your name
34. 34.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) calling very late
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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