Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 940 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) speaking clearly (d) chatting to others
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
6. 6.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) chatting to others (d) calling very late
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) calling very late
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying thank you (d) hanging up suddenly
10. 10.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) not saying who you are (d) eating while talking
13. 13.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
15. 15.True or false: “calling very late” is a rude phone habit. (a) False (b) True
16. 16.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) calling at a fair time
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
19. 19.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling at a fair time (d) shouting into the phone
23. 23.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) saying your name (d) mumbling your name
24. 24.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
25. 25.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) a noisy background (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) greeting first (d) mumbling your name
31. 31.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) speaking clearly (d) noting key details
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “saying your name” is a rude phone habit. (a) False (b) True
34. 34.True or false: “greeting first” is a rude phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) not saying who you are (d) greeting first
39. 39.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) stating why you called (d) speaking clearly
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) mumbling your name (d) calling at a fair time

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