Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 941 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.True or false: “calling very late” is a polite phone habit. (a) True (b) False
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
5. 5.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
6. 6.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
7. 7.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) noting key details (d) hanging up suddenly
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) greeting first (d) calling at a fair time
11. 11.True or false: “calling very late” is a rude phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) noting key details
13. 13.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) greeting first
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) asking “Is now okay?” (d) greeting first
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) stating why you called (d) saying thank you
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
21. 21.True or false: “saying your name” is a polite phone habit. (a) False (b) True
22. 22.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling very late (d) saying your name
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) calling very late (d) chatting to others
25. 25.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) shouting into the phone (d) calling very late
27. 27.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) stating why you called (d) calling at a fair time
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
30. 30.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) greeting first (d) noting key details
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) noting key details (d) speaking clearly
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.True or false: “greeting first” is a rude phone habit. (a) True (b) False

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