Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 942 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) eating while talking
2. 2.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) saying your name
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.Which of these is a rude phone habit? (a) saying your name (b) chatting to others (c) asking “Is now okay?” (d) greeting first
5. 5.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) a noisy background (d) mumbling your name
6. 6.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) saying thank you (d) saying your name
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) saying your name
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling very late (d) noting key details
15. 15.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
17. 17.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) hanging up suddenly
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “greeting first” is a rude phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) hanging up suddenly
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) saying your name (d) eating while talking
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) eating while talking (d) shouting into the phone
28. 28.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) calling very late (d) hanging up suddenly
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) calling at a fair time (d) not saying who you are
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) noting key details (d) asking “Is now okay?”
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
37. 37.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) greeting first (d) speaking clearly
38. 38.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) hanging up suddenly (d) shouting into the phone

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