Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 943 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) saying your name (d) hanging up suddenly
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) speaking clearly (d) not saying who you are
3. 3.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) not saying who you are
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) calling at a fair time (d) greeting first
9. 9.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
10. 10.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) saying your name (d) saying thank you
11. 11.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) mumbling your name
13. 13.Which of these is a rude phone habit? (a) eating while talking (b) greeting first (c) speaking clearly (d) stating why you called
14. 14.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) calling at a fair time
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
16. 16.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
20. 20.True or false: “noting key details” is a rude phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) stating why you called (d) eating while talking
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) asking “Is now okay?” (d) noting key details
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) calling at a fair time
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) greeting first (d) calling very late
28. 28.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) noting key details (b) a noisy background (c) eating while talking (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) chatting to others (d) greeting first
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) a noisy background (d) chatting to others
38. 38.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
39. 39.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
40. 40.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) chatting to others (d) noting key details

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students