Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 944 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) calling very late
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) calling very late (d) saying your name
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) calling very late
7. 7.True or false: “greeting first” is a polite phone habit. (a) True (b) False
8. 8.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) stating why you called (d) greeting first
13. 13.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) chatting to others (d) a noisy background
14. 14.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying your name (d) saying thank you
15. 15.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) saying your name (d) speaking clearly
16. 16.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) eating while talking
20. 20.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) not saying who you are (d) calling very late
23. 23.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) mumbling your name (d) noting key details
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) shouting into the phone (d) saying thank you
26. 26.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
27. 27.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) a noisy background (d) speaking clearly
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) speaking clearly (d) asking “Is now okay?”
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) calling very late (d) asking “Is now okay?”
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
34. 34.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) a noisy background
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) saying thank you
39. 39.True or false: “greeting first” is a rude phone habit. (a) False (b) True
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False

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