Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 945 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) stating why you called (d) calling at a fair time
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) shouting into the phone
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) saying thank you (d) calling very late
6. 6.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) eating while talking (d) saying your name
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) a noisy background (d) mumbling your name
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) saying thank you (d) not saying who you are
9. 9.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
10. 10.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
11. 11.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) shouting into the phone
12. 12.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) noting key details (d) eating while talking
15. 15.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) stating why you called (d) a noisy background
16. 16.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
17. 17.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) chatting to others (d) stating why you called
27. 27.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) stating why you called (d) mumbling your name
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) asking “Is now okay?” (d) not saying who you are
30. 30.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) mumbling your name (d) chatting to others
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
38. 38.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying thank you (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) calling very late (d) not saying who you are
40. 40.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False

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