Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 946 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) eating while talking (d) calling at a fair time
2. 2.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying your name (d) calling very late
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
7. 7.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) noting key details
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) greeting first (d) hanging up suddenly
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) noting key details (d) shouting into the phone
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) asking “Is now okay?” (d) calling very late
17. 17.True or false: “noting key details” is a rude phone habit. (a) False (b) True
18. 18.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
19. 19.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) calling very late (d) saying your name
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) eating while talking (d) asking “Is now okay?”
21. 21.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
22. 22.True or false: “calling very late” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) eating while talking (d) speaking clearly
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
27. 27.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling at a fair time (d) not saying who you are
29. 29.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) eating while talking (d) calling at a fair time
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) shouting into the phone (d) calling very late
32. 32.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) greeting first (d) shouting into the phone
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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