Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 949 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) not saying who you are (d) chatting to others
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.True or false: “calling very late” is a rude phone habit. (a) False (b) True
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) speaking clearly (d) a noisy background
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “greeting first” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) saying thank you (d) shouting into the phone
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) stating why you called (d) asking “Is now okay?”
16. 16.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) not saying who you are (d) eating while talking
17. 17.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
18. 18.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
19. 19.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) greeting first
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) mumbling your name
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) mumbling your name (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
28. 28.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) mumbling your name (d) greeting first
32. 32.True or false: “greeting first” is a polite phone habit. (a) True (b) False
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying thank you (d) saying your name
35. 35.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
36. 36.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
39. 39.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) hanging up suddenly (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) a noisy background (d) speaking clearly

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