Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 950 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) not saying who you are (d) stating why you called
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) greeting first (d) a noisy background
4. 4.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) chatting to others (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
9. 9.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) saying thank you (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) calling at a fair time
11. 11.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) greeting first (d) saying thank you
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) speaking clearly (d) hanging up suddenly
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) mumbling your name (d) eating while talking
16. 16.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) eating while talking (d) calling at a fair time
18. 18.True or false: “greeting first” is a rude phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) calling very late (d) eating while talking
20. 20.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
21. 21.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) saying thank you (d) shouting into the phone
24. 24.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
25. 25.True or false: “saying your name” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) hanging up suddenly (d) chatting to others
29. 29.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) greeting first (d) not saying who you are
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) chatting to others
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True

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