Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 95 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) mumbling your name (d) saying your name
2. 2.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) calling at a fair time
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) greeting first (d) calling very late
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) noting key details (d) hanging up suddenly
10. 10.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) saying your name (d) eating while talking
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.True or false: “greeting first” is a polite phone habit. (a) False (b) True
13. 13.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) eating while talking (d) speaking clearly
15. 15.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) mumbling your name (d) saying thank you
16. 16.True or false: “saying your name” is a polite phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
20. 20.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
21. 21.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) asking “Is now okay?” (d) calling very late
23. 23.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) mumbling your name (d) a noisy background
24. 24.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
25. 25.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to waste time (d) to end the call
29. 29.True or false: “noting key details” is a rude phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) a noisy background (d) shouting into the phone
31. 31.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) chatting to others (d) hanging up suddenly
33. 33.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) asking “Is now okay?” (d) greeting first
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
35. 35.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
36. 36.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) greeting first
39. 39.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit

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