Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 96 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “greeting first” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) speaking clearly (d) calling very late
6. 6.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
7. 7.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) calling very late (d) chatting to others
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) greeting first (d) calling very late
10. 10.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
16. 16.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) greeting first
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) calling very late (d) hanging up suddenly
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying thank you (d) chatting to others
22. 22.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
23. 23.True or false: “greeting first” is a rude phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) speaking clearly
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “saying your name” is a rude phone habit. (a) True (b) False
29. 29.True or false: “calling very late” is a polite phone habit. (a) False (b) True
30. 30.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) mumbling your name
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) calling very late (d) eating while talking
34. 34.True or false: “saying your name” is a polite phone habit. (a) True (b) False
35. 35.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) a noisy background (d) speaking clearly
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
39. 39.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
40. 40.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit

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