Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 951 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) speaking clearly (d) chatting to others
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
6. 6.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) hanging up suddenly (d) greeting first
7. 7.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
8. 8.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) hanging up suddenly (d) stating why you called
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling very late (d) saying thank you
10. 10.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) hanging up suddenly (d) eating while talking
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) mumbling your name
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) noting key details (d) a noisy background
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
16. 16.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) a noisy background
21. 21.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
22. 22.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) eating while talking (d) calling very late
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) mumbling your name (d) a noisy background
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
30. 30.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) eating while talking (d) saying your name
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
34. 34.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) mumbling your name (d) stating why you called
35. 35.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) speaking clearly (d) stating why you called
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) noting key details
38. 38.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) stating why you called (d) noting key details
40. 40.True or false: “chatting to others” is a polite phone habit. (a) True (b) False

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