Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 952 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) eating while talking (d) greeting first
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
6. 6.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
7. 7.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) shouting into the phone
8. 8.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) saying thank you (d) shouting into the phone
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) stating why you called (d) saying your name
14. 14.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) calling at a fair time (d) asking “Is now okay?”
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) not saying who you are (d) saying thank you
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) asking “Is now okay?”
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling at a fair time (d) mumbling your name
26. 26.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) shouting into the phone (d) mumbling your name
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
32. 32.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
33. 33.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
34. 34.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
35. 35.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) saying thank you (d) greeting first
37. 37.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) calling at a fair time (d) calling very late
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) not saying who you are
40. 40.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack

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