Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 953 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) shouting into the phone (d) stating why you called
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
8. 8.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling very late (d) greeting first
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) stating why you called (d) noting key details
15. 15.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called
16. 16.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
17. 17.True or false: “greeting first” is a rude phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
19. 19.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
24. 24.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) shouting into the phone (d) calling very late
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) not saying who you are (d) asking “Is now okay?”
26. 26.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) calling very late (d) eating while talking
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying your name (d) mumbling your name
30. 30.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
31. 31.True or false: “noting key details” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
33. 33.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.Which of these is a polite phone habit? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) eating while talking
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “noting key details” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) saying your name (d) saying thank you

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students