Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 954 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) calling very late
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) calling at a fair time
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) not saying who you are (d) saying your name
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) speaking clearly
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) a noisy background (d) hanging up suddenly
7. 7.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) greeting first (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
14. 14.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) hanging up suddenly (d) calling very late
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) mumbling your name
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) stating why you called (d) chatting to others
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
32. 32.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
33. 33.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
34. 34.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) shouting into the phone (d) noting key details
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) speaking clearly (d) stating why you called
36. 36.True or false: “greeting first” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students