Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 955 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) eating while talking (d) speaking clearly
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) mumbling your name (d) stating why you called
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) noting key details (d) greeting first
4. 4.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) not saying who you are
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) calling very late (d) greeting first
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying your name (d) greeting first
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) shouting into the phone (d) eating while talking
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) asking “Is now okay?” (d) calling at a fair time
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
15. 15.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
16. 16.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) mumbling your name (d) shouting into the phone
18. 18.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling at a fair time (d) mumbling your name
21. 21.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
23. 23.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a polite phone habit? (a) calling at a fair time (b) a noisy background (c) not saying who you are (d) shouting into the phone
26. 26.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) eating while talking (d) saying your name
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) saying thank you (d) chatting to others
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) chatting to others (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) a noisy background (d) saying thank you
37. 37.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) saying your name (d) chatting to others
38. 38.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) not saying who you are (d) greeting first
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

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