Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 956 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
6. 6.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) speaking clearly (d) shouting into the phone
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) calling very late (d) saying your name
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) saying thank you (d) eating while talking
12. 12.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
15. 15.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) asking “Is now okay?” (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) hanging up suddenly
17. 17.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) stating why you called (d) mumbling your name
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “greeting first” is a rude phone habit. (a) False (b) True
20. 20.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) shouting into the phone (d) noting key details
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) not saying who you are (d) greeting first
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) eating while talking (d) chatting to others
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) mumbling your name (d) saying your name
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
29. 29.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
30. 30.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) stating why you called
34. 34.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) speaking clearly (d) eating while talking
36. 36.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
37. 37.True or false: “calling very late” is a rude phone habit. (a) True (b) False
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling at a fair time (d) a noisy background
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time

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