Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 957 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) calling at a fair time (d) saying your name
2. 2.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
3. 3.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
4. 4.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) hanging up suddenly (d) noting key details
6. 6.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) eating while talking (d) hanging up suddenly
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
8. 8.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) a noisy background (d) shouting into the phone
12. 12.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) saying thank you (d) stating why you called
17. 17.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) a noisy background (d) saying thank you
18. 18.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
19. 19.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
20. 20.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
21. 21.True or false: “noting key details” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
26. 26.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) noting key details (d) calling at a fair time
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) mumbling your name (d) hanging up suddenly
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) not saying who you are (d) speaking clearly
30. 30.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
31. 31.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) calling at a fair time (d) noting key details
32. 32.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) a noisy background (d) asking “Is now okay?”
33. 33.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
34. 34.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
37. 37.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) a noisy background
39. 39.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) calling very late (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) chatting to others (d) stating why you called

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