Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 958 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) stating why you called (d) calling very late
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) greeting first (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) stating why you called (d) eating while talking
6. 6.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) calling very late (d) hanging up suddenly
10. 10.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
15. 15.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) a noisy background (d) not saying who you are
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
21. 21.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) mumbling your name (d) saying thank you
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) a noisy background (d) eating while talking
23. 23.True or false: “noting key details” is a rude phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) greeting first (d) noting key details
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) a noisy background (d) saying thank you
29. 29.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) chatting to others (d) shouting into the phone
31. 31.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) shouting into the phone (d) hanging up suddenly
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.True or false: “calling very late” is a polite phone habit. (a) False (b) True
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
37. 37.True or false: “saying your name” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) chatting to others (d) a noisy background
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students