Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 959 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) calling at a fair time (d) calling very late
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) saying thank you (d) a noisy background
5. 5.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) mumbling your name (d) calling at a fair time
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
10. 10.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) stating why you called
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) not saying who you are (d) eating while talking
17. 17.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) asking “Is now okay?” (d) saying your name
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
19. 19.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) saying thank you (d) chatting to others
22. 22.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
24. 24.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
26. 26.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
27. 27.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) mumbling your name (d) asking “Is now okay?”
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) shouting into the phone (d) noting key details
31. 31.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) mumbling your name (d) calling very late
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) greeting first (d) calling at a fair time
36. 36.Which of these is a rude phone habit? (a) calling at a fair time (b) speaking clearly (c) stating why you called (d) hanging up suddenly
37. 37.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False

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