Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 960 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) stating why you called
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) not saying who you are (c) chatting to others (d) saying thank you
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.Which of these is a rude phone habit? (a) mumbling your name (b) noting key details (c) speaking clearly (d) stating why you called
11. 11.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) speaking clearly (c) hanging up suddenly (d) not saying who you are
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) chatting to others (d) greeting first
14. 14.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
17. 17.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “saying your name” is a polite phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) calling very late (d) stating why you called
27. 27.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) calling very late
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) hanging up suddenly (d) a noisy background
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) noting key details (d) calling very late
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
33. 33.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) a noisy background
34. 34.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) stating why you called (d) eating while talking
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) greeting first (d) chatting to others
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False

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