Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 97 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) stating why you called (d) mumbling your name
2. 2.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) stating why you called (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) speaking clearly
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) stating why you called (c) eating while talking (d) shouting into the phone
5. 5.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) noting key details (d) greeting first
7. 7.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) calling very late
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) chatting to others (d) saying your name
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
15. 15.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) stating why you called (d) noting key details
16. 16.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) calling very late (d) greeting first
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) not saying who you are (d) a noisy background
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) not saying who you are (d) mumbling your name
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) calling at a fair time (d) a noisy background
24. 24.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) a noisy background (d) saying your name
26. 26.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
31. 31.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) shouting into the phone (d) eating while talking
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
36. 36.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “saying your name” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) hanging up suddenly
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) noting key details

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