Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 961 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) asking “Is now okay?”
2. 2.True or false: “calling very late” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) saying thank you
7. 7.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
8. 8.True or false: “saying your name” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) saying thank you (d) a noisy background
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) eating while talking (d) greeting first
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) mumbling your name (d) calling very late
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) chatting to others (d) noting key details
15. 15.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) saying your name
16. 16.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) hanging up suddenly (d) a noisy background
23. 23.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) chatting to others (d) stating why you called
24. 24.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) saying your name (d) speaking clearly
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
27. 27.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) saying your name (d) not saying who you are
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) calling very late (d) asking “Is now okay?”
30. 30.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) calling at a fair time (d) eating while talking
32. 32.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
33. 33.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) hanging up suddenly (d) eating while talking
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) asking “Is now okay?” (d) calling at a fair time
37. 37.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
38. 38.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) eating while talking (d) chatting to others
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) calling at a fair time (d) eating while talking
40. 40.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students